Tell us what happened – Swedishness Freshness Check

1Your order

Order number (on your packing list)

Email (only if different from your order)

From 1 to 5. Skip anything that doesn’t apply.

Did anything break on the way?

Yes No

Is anything missing that we didn’t already inform you about and refund you for?

Yes No

This tells us whether a problem started in our packing or on the road.

Delivery date

The cold packs were

Still cold Cool Warm or melted None in the box

Where was the box when you got it?

Handed to me Left at the door Collected at the post office With a neighbour Left in another location

When did you open it?

As it arrived Within 2 hours Later that day Next day or later

The open box and the affected items help most. Up to 6.

Add photosTake a picture or choose from your library

Anything that helps us understand what happened